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Freshman Skills Academy: Phone Skills


CWSP is seeking volunteers to help teach phone skills to our Freshmen. This is a remote volunteer opportunity and will be conducted via Google Meets video calls. This workshop introduces students to basic phone etiquette techniques and expectations. Emphasis will be placed on active listening, clear, friendly, and respectful articulation, and utilizing resources to provide quality assistance on the phone. This workshop is highly interactive; facilitators work with students in small groups practicing both scripted and improvised calls.

Thanks so much for your interest! We have filled all of our volunteer time slots and look forward to you joining us in the future!