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CWSP Training Institute: Intro to Phones

Volunteer

This session gives the students the opportunity to put into practice their “phone voice” skills to be professional, friendly, and at the same time know how to handle a caller’s concern appropriately. The class is set up in groups and students will get direct phone practice using pre-generated scenarios.

Volunteers Needed: 5-6 per session

Note: we will remove available sessions as they fill

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Intro to Phones Times Available:
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